Shipping Policy
Dew Wisdom Shipping Policy – Delivered with Care, as Gentle as Morning Light
At Dew Wisdom, we understand that receiving a package for your beloved pet is more than a transaction—it’s a moment of excitement, anticipation, and trust.
That’s why our shipping process is built with the same philosophy as our brand: gentle, reliable, and transparent.
Order Processing Time
Once you place your order, our team begins a thoughtful, caring process to prepare it for delivery. We aim to:
Process all orders within 1–3 business days
Carefully inspect and package your items in eco-friendly, pet-safe materials
Share tracking details with you the moment your item ships
Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Times
Delivery times vary depending on your location and shipping option chosen at checkout. On average:
Standard Shipping: 7–12 business days
Priority Shipping: 4–8 business days
Express Shipping: Available for select areas
Please note that while we aim for timely delivery, factors such as customs, weather, and regional service delays may slightly affect arrival times.
Shipping Fees
Shipping costs are calculated at checkout based on:
Product weight and dimensions
Your shipping location
Selected shipping method
From time to time, we may offer free shipping promotions for special events or product bundles.
Packaging with a Purpose
We believe shipping should not come at the cost of the planet or your pet’s safety. Our packaging is:
🌿 Recyclable and biodegradable
📦 Sturdy and appropriately sized to reduce waste
🎨 Designed with gentle colors to reduce visual stress for animals
We encourage you to reuse or recycle materials wherever possible.
Tracking and Delivery Confirmation
Once your order is shipped, you’ll receive a shipping confirmation email that includes:
Order summary
Courier information
Tracking number and link
You can follow your package’s journey from our hands to your doorstep, every step of the way.
Shipping Areas
We currently ship to multiple regions, both locally and internationally. For international customers:
Delivery times may be slightly longer due to customs clearance
Import duties and taxes are the customer’s responsibility unless stated otherwise
We always ensure that packages are labeled and documented clearly for smooth international passage.
Delivery Delays and Exceptions
We are here to help in case of any delivery issues, including:
Packages marked as delivered but not received
Damaged boxes upon arrival
Incorrect or incomplete deliveries
In such cases, please reach out to our support team at [email protected], and we’ll work to resolve the issue with kindness and speed.
Shipping with Heart
At Dew Wisdom, we don’t just ship items—we send joy in a box.
Whether you’re ordering a cozy bed or a bouncy ball, we pack every item with the same excitement and care you feel when giving it to your furry friend.
Thank you for trusting us with your pet’s happiness.