Refund and Returns Policy
Dew Wisdom Refund & Returns Policy – Because Pet Love Should Always Feel Right
We want you and your furry friends to feel completely at ease with your Dew Wisdom experience. That’s why our refund and return policy is designed to be simple, gentle, and transparent—just like our brand values.
If something doesn’t feel quite right with your order, we’re here to help make it better.
Return Eligibility
We accept returns within 30 days of delivery. To qualify for a return:
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Items must be unused, unwashed, and in original packaging
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All parts and accessories must be included
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Products must be free of pet hair, stains, or signs of wear
Customized or clearance items are not eligible for return unless damaged or defective upon arrival.
How to Start a Return
We’ve made the return process as easy as a soft morning walk:
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Email [email protected] with your order number and reason for return
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Our support team will respond with instructions and the return address
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Send the product back using a trackable shipping method
Returns without authorization may not be processed.
Who Pays for Return Shipping?
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If the product is defective, damaged, or incorrect, we will cover return shipping
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If you’re returning for personal reasons (e.g., changed mind or wrong size), the customer is responsible for return shipping costs
We always provide clear shipping instructions to avoid confusion.
Refund Processing
Once we receive and inspect your returned item:
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You will be notified of approval or any issues
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Refunds are issued to your original payment method within 5–10 business days
Bank processing times may vary slightly based on your provider.
Exchanges
At this time, we do not process direct exchanges. If you need a different item, we recommend:
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Returning the original product
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Placing a new order for the desired item
This helps us ensure accurate stock handling and timely delivery.
Damaged or Faulty Items
If your product arrives damaged or not functioning as intended, we deeply apologize. Please:
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Email us within 7 days of delivery
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Include clear photos and a description of the issue
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Let us know if you prefer a replacement or refund
We prioritize these cases with utmost care and urgency.
Partial Refunds May Apply If:
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Items are returned used or incomplete
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Packaging is missing or significantly damaged
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The return is initiated after 30 days
We will always communicate clearly before applying any deductions.
A Policy That Feels Like Home
We know that buying for your pets is personal. And just like your pets, our policy is gentle but firm—we’re flexible where we can be, but we also respect fairness and sustainability.
If you have questions, reach us at [email protected]. We’re always happy to help.
Thank you for being part of the Dew Wisdom family. Here’s to joyful mornings, wagging tails, and products that bring peace to your pet’s world.